Office Policy

Thank you for choosing Amherst Medical Associates as your Primary Care team. Our goal is to provide you with high quality care in a respectful environment. We look forward to establishing an honest and lasting relationship with you, with your health as our priority. 

Prior to your appointment, please verify that that our physicians participate with your plan. Proof of current insurance coverage must be submitted at the time of your visit, otherwise payment may be required at the time services are rendered. Please note that failure to list the correct primary doctor with your insurance company or submitting incorrect insurance information may result in your being held responsible for the full cost of services rendered. If insurance information is submitted after the date of service, your insurance carrier will be billed accordingly. Patients are responsible for a thorough understanding of insurance coverage, telehealth and benefits including whether specific facilities, such as labs, are preferred by their plan. 

A specific time is reserved for your appointment. Walk-in appointments are discouraged. Appointments requested in the office without prior arrangements will be made at our discretion. 24 hour advanced notice is required if you must cancel your appointment. A $50 fee is charged for no-showed appointments. Late arrival for appointments may require your appointment to be rescheduled. If you are excessively or repeatedly late, no- show 2 appointments, or no-show a new patient appointment, you may be discharged from the practice. 

Annual physicals focus on preventive care, which is often fully covered by insurance. If, during 

your visit, we also evaluate or treat a specific medical problem, your insurance company may 

classify that portion as an office visit. This may lead to additional charges, such as a copay, 

coinsurance, or deductible, for which you would be responsible.

Co-payment, along with any outstanding balances, is due at the time of services. Cash, credit cards, and personal checks are accepted. A $25 fee will be charged for checks returned for insufficient funds. 

A 20% discount is offered to self-pay patients who pay in full at the time of service. This discount does not apply to any procedures, injections, or testing done at your visit, nor to past due balances. 

There is a $10 administrative fee for completion of forms other than FMLA, which are $15. Payment is due at time of the request. Turnaround time can take up to 7-10 business days.

All prescriptions are sent electronically to your designated pharmacy. New patients must be seen in our office before any prescriptions are sent. Subsequent requests and refills are authorized by your provider, or covering doctor, within 24 business hours. Prescriptions for controlled substances are refilled on Monday through Friday only.

We recommend that you consider participating in our Patient Portal as an effective and efficient means of communication for non-urgent issues. Please review portal instructions. 

Our doctors and staff strive to maintain a courteous, private, and respectful relationship with our patients. It is important to us that this is a mutual goal between our team and our patients and that our doctors and staff are treated with the same respect given to patients. Verbal or physical abuse will result in discharge from the practice.